The Role

The Account Manager is responsible for managing and developing client relationships, ensuring high levels of satisfaction and maximizing the value generated from the use of the platform.

The ideal candidate will work closely with the product and sales teams, gathering insights and feedback from the market to contribute to the product's evolution.

Key Responsibilities

• Manage the assigned client portfolio, building strong and long-lasting relationships.
• Guide clients through the adoption and effective use of the platform.
• Monitor engagement levels and client usage metrics, identifying growth opportunities and areas for improvement.
• Organize and prioritize client feedback in a structured manner, transforming it into clear and actionable inputs for the Product team.
• Coordinate with internal teams to ensure effective management of client requests and needs.
• Support upsell and renewal processes within the existing customer base.
• Proficiently use tools such as CRMs, ticketing systems, and analytics platforms to monitor client activities and performance.
• Contribute to the continuous improvement of Customer Success and Account Management processes.

Requirements

Experience

• At least 3 years of experience in Customer Success Manager, Account Manager, or similar roles.
• Experience in direct client management within B2B/B2G contexts.
• Background in tech companies, SaaS, or digital businesses characterized by high growth and a strong product orientation is highly preferred.

Skills

• Experience in first-level support tools, CRMs, and customer engagement platforms.
• Ability to analyze and monitor client usage and adoption metrics.